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Frequently Asked Questions

If you have any questions concerning our products that are not answered here, please dont hesitate to contact us via contact form and we will get in touch with you as quickly as possible.


 Q: Can I use the Firefox browser with your RIVA products?

A: To achieve a full functioning web access incl. video streaming, VCA overlays and meta data, only Internet Explorer below version 9 (32Bit) should be used.


Q: Can I use any other browser except Internet Explorer?

A : VCA overlays and metadate requires an ActiveX plugin. Currently ActiveX is only supported by Internet Explorer. For viewing the live mode there´s a quicktime plugin available that allows live image display on most available browsers.


Q: How do I upgrade the cameras / encoders firmware?

A: Download the firmware and the RIVA admin tool on our homepage and use the firmware upgrade feature in the admin tool to upgrade the camera/encoder.


Q: Is there an easy way of setting up my Interner Explorer to work with my RIVA demo cameras?

A: Set your demo cameras (IP addresses) to trusted sites and trusted sites security settings to very low. Please use this setting only in demo environment.


Q: What is the standard user name and password?

A: The standard user name and password is root / pass - but we do recommend changing it after first login.


Q: How do I get a VCA license for my RIVA product?

A: Open your products activation menu web page and copy the hardware code, send the hardware code to your distribution partner (best via email to avoid miscommunication). You will receive your activation code which has to be pasted into the activation code window, then apply your input. 


Q: What does the red X behind the installed licenses in the product activation menu mean?

A: The red X is used to remove the installed license (it does NOT mean that the license is not active!).


Q: I am setting up zones and rules, but it seems my additions and changes have no effect, what’s wrong?

A: If you want your current settings to be used (active), you have to hit the “apply” button on the bottom of the setup page.


Q: I have copy and pasted the long license activation code, but the activation fails.

A: Please take care that you won’t be using any line breaks while copying the code.


Q: What is the difference between the RS1000 video stabilizer unit, the stabilizer filter and camera shake cancellation?

A: RS1000 is to be used with analogue video sources and visibly stabilizes a shaky video (caused by high poles and great zoom factors); the stabilizer filter is doing the same within the RIVA IP products (encoders and IP cameras); camera shake cancellation is improving the VCA efficiency of a shaky video, but NOT visually stabilizing the video stream.


Q: Which system requirement does the IPAdmintool is having to run properly?

A : Win XP, Vista, Win 7 - Microsoft Visual C++ 2008 Redistributable Package


Q: Where is the PAL/NTSC button located to activate the analogue video output signal during HD camera installation?

A: The RIVA HD line provides an analogue video signal for the installation process which will be activated for 3 minutes after pushing the PAL/NTSC button. The location of PAL/NTSC button is explained in the model "Installation Guide". You will find the installation guides in the section "Downloads > Manuals > Installation of Cameras" on our RIVA website.



Q: What is the difference between video motion detection and video analytics?

A: Video motion detection (VMD) is a way of defining activity in a scene by analyzing the differences that occur in a series of images. This is usually done by pixel matching or frame referencing. Any change between frames is regarded as “detection”.

Video Analytics analyzes live or recorded video and generates data for pre-emptive action or data mining purposes. It is generally regarded as superior to video motion detection as it identifies items of interest, eliminates the cause of many false alarms, and can provide more useful information


Q: Can I setup the analytics without ActiveX?

A: No, the VCA software requires Active X.


Q: What is the minimum number of pixels on target to identify a type of object?

A: It depends on the algorithm being used. For example, most algorithms do well using 10 x 10 pixels but for Smoke and Fire, 160 pixels are required.


Q: What is the difference between the counters used by the rules and the counters used by the “counting rule”?

A: The counters are the same, but operate differently. The “rules counters” increment, decrement, or maintain counts based on occupancy and are driven by rules, violations or events. The counting line uses the counters to add instances of objects, e.g. cars or people, which cross the counting line.


Q: What are the most important factors that contribute to a successful video analytic installation?

  • Camera position. If the camera can’t “see”; it can’t detect.
  • Lighting. If there is glare and or reflections, the camera will “see” objects and generate a false alarm.
  • Reasonable expectations – if a scene is too busy, or too distant, or unclear, the camera will have difficulties to detect and analyze the video it is being presented with.


Q: What is metadata?

A: Metadata literally means “data about data”. In the field of Video Analytics, it means the output created by the software. Metadata sent with a video stream describes the motion and properties of objects in the video scene on a frame-by-frame basis, together with events, counts and other status and debug information.